Introduction to the hospitality Industry
The aim of this unit is to provide you with an introduction to the hospitality industry and the chance to look at the types of jobs available within the industry.
You will learn about the variety of sizes and types of organisations that are in the hospitality industry. You will investigate the types of organisation, from small sandwich shops to international hotel chains, and the types of products and services offered.
You will also learn about job opportunities, the training available and the different career paths you can follow. The hospitality industry is a 24 hour, 7 day a week industry so you will look at working patterns that are needed across the industry. uv11258-introduction-to-the-hospitality-industry
Customer service in the hospitality industry
The aim of this unit is to provide you with a basic understanding of the importance of good customer service in the hospitality industry. You will learn what is meant by good customer service and why it is important for the customer, the organisation and the employees. You will consider your own experiences and how you have been treated as a customer to help identify examples of good and poor customer service.
As communication skills are at the heart of good customer service, you will explore how to communicate with customers and why it is important to converse effectively and in a polite and friendly manner. Personal presentation and hygiene are a key part of customer service, you will learn the importance of wearing the correct uniform and following the organisation’s dress code for roles. uv11049-customer-service-in-the-hospitality-industry
Introduction to food commodities
The aim of this unit is to develop your knowledge and understanding of food commodities. You will learn about the main types of food commodities, where they can be obtained, and the safe and hygienic storage methods for them. uv11042-introduction-to-food-commodities
Managing own money
It is the aim of this unit to introduce you to the basic elements of managing your personal finances, encouraging you to prepare a personal budget and to carry out transactions capably.