Paul Smith I have worked for Bridge Training for just over 9 years now. I first started as a Maintenance Technician, but over time I moved into teaching. My week is divided between technical support and teaching. In my support role I am responsible for installing and configuring computer systems, diagnosing and solving hardware/software faults, web development, logging customer/employee queries to spot trends and underlying issues. In my teaching role I deliver Level 1 and 2 qualifications and various soft courses, I am also responsible for the development of new courses and interactive materials. Outside of BTL I pursue my passion for ICT, I also like mountain biking and generally keeping fit. My qualifications are COMPTIA A+ Certified Technician, Level 3 Advanced Diploma in Office Applications, PTLLS and CTTLS (Certificate in Teaching in the Lifelong Learning Sector).